Contact / FAQ

General Questions

Our Warehouse is located in Port Adelaide, South Australia – details for pickups will be provided on completion of your order.

Sorry, due to our work load we currently are not accepting new customers for custom orders, unless the order value is expected to be $200 or more. Customers that have ordered custom shapes and cuts from us currently or have in the past are welcome to put in new orders, but we will not be taking on new customers at this time as web orders and stock items need to be prioritized in order for us to maintain a high level of service.

Yes! Most of our items have quantity discounts enabled for the general quantities that would normally be purchased and is applied automatically.

Yes, if your order has not been shipped or marked as complete you may still have the opportunity to combine the order with a new one to save on shipping.

The process for creating a combined order is –

  1. Check order status is still “Processing” – https://acrylicblanks.com.au/check-order-status/
  2. Place additional order on the website – note order number ( 5 digits )
  3. Message us on Facebook with your old and new order number- https://www.facebook.com/AcrylicBlanksAu/
  4. We’ll then combine your order and refund any additional postage costs we don’t require. (Shipping is calculated on weight.)

No, we prefer emails through our support system and photos, its much more efficient form of communicating and portraying ideas and requirements.

Sorry, we only have a warehouse and items are packed away, we prefer pickups only and web purchases.

Yes, pickup is available on checkout

Generally orders will ship between 3-6 business days depending on our current workload. Express orders are shipped same day if ordered before 10am, and packed same day and sent next day if ordered after 10am.

Order Issues

Before you email us asking on a status update or on the current location of a sent parcel, please check  your own emails (& Spam) for tracking details that get sent with every order. 

Category: Order Issues

Please get in contact with us right away and we’ll do our best to help sort it out. http://acrylicblanks.com.au/support

Category: Order Issues

No, we prefer emails through our support system and photos, its much more efficient form of communicating and portraying ideas and requirements.

Shipping and Processing

Our Warehouse is located in Port Adelaide, South Australia – details for pickups will be provided on completion of your order.

Yes! Express is an option in the shipping options at the checkout. Orders are prioritized and sent normally same day (If placed before 10am) – Express can take 1-2 days to get to you once sent depending on Australia Posts efficiency to your specific location.

Tracking numbers can be found at the bottom or your completed order page, in your account, or will be sent to you via email once its been picked up by the postie.

To metro areas like Melbourne, yes. Courier post can be more expensive purely for the fact they don’t service a certain area and therefore raise the price to cover the extra effort they go to, to get out there. Express is the only option in which your order processed quicker and shipped out by an express service – generally via Australia Post. All others are standard shipping times, rough guesses of these times are given at the checkout. Please remember these times don’t include processing times which are listed above.

Postage is automatically calculated based on the weight of the items your purchasing as well as your location. If you are in a rural postcode (Deemed by Auspost) Your postage will be higher than that of a metro address.

Please refer to the first answer about processing times, we process orders in order of old to new, no matter the size, so it might take us some time to get to you. Check your order status here – https://acrylicblanks.com.au/check-order-status/

No, this does not account for the above processing time.

Generally orders will ship between 3-6 business days depending on our current workload. Express orders are shipped same day if ordered before 10am, and packed same day and sent next day if ordered after 10am.

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Didn’t find the answer you were looking for ?

Get in contact with us through the support portal – http://acrylicblanks.com.au/support