Contact / FAQ

General Questions

Yes! This allows uses like sublimation etc.

All cancelled orders are subject to a 5% cancellation fee to cover Administration, Paypal & Credit Card Fees that are all non refundable.

This may not apply if we cannot supply the product for any reason. Our order processing times are clearly advertised and can vary throughout the year depending on demand, please make sure you have adequately allowed enough time.

Our processing and shipping times are estimates only, we cannot be held accountable if the wait exceeds these times for any reason – we will always do our best to meet these times, but it is not always guaranteed.

Please read our Terms and Conditions that are applied to every order – https://acrylicblanks.com.au/terms-and-conditions/

During peak times, order processing times can be extended more than usual. Lead times are displayed on each products page above the add to cart button and in confirmation emails, as they do change through out the year and are different for some products. We appreciate your patience in waiting for your order to be processed and we will endeavour for it to be completed as soon as we can. Please refrain from asking for individual assessments of when your order will ship, we will get to it as soon as we can. Please remember to leave adequate time before requiring your products, Approximate date of arrival = Processing time (As shown on product page) + Shipping times (As shown at checkout).

Our Warehouse is located in Gepps Cross, South Australia – details for pickups will be provided on completion of your order. Pickup can be selected at the checkout instead of shipping so that you can pickup from our warehouse.

Yes ! Of course, come in and see us (Message us first to setup a meeting) or message us with your requirements – Make sure to check out this page to understand our associated fees and charges and information regarding custom orders.

Yes! Most of our items have quantity discounts enabled for the general quantities that would normally be purchased and is applied automatically.

Yes, if your order has not been shipped or marked as complete you may still have the opportunity to combine the order with a new one to save on shipping.

The process for creating a combined order is –

  1. Check order status is still “Processing” – https://acrylicblanks.com.au/check-order-status/
  2. Place additional order on the website – note order number ( 5 digits )
  3. Use the form https://acrylicblanks.com.au/combine-orders/ to submit your request to have orders combined.
  4. We’ll then combine your order and recalculate the postage based on the new weight of the combination, we will use the postage fees from the second order to cover the additional costs of combining, this may not match quoted prices from the website. If there is excess it will be refunded back to you.
  5. Do not select pickup if you first order was not pickup.

We prefer emails through our support system, this is the best way to manage responses and lodge support tickets for order mishaps and so forth. Please email us at [email protected] – Alternatively, our phone number for sales is (08) 7477 7109

Sorry, we only have a warehouse and items are packed away, we prefer letting you browse online in comfort rather then walking around our warehouse 🙂

Yes, pickup is available on checkout, if you are within South Australia, it will appear once you have entered your address. You will receive an email once the order is ready for pickup with detailed pickup instructions.

Order Issues

Sometimes stuff happens that is out of our control, especially when it comes to posties and couriers. Our shipping times are estimates only and don’t account for your location or current delays within the postal network. We can help track your parcel and resolve a missing one, but ultimately can’t be held responsible if your parcels don’t make it in time as its very much out of our control when its in the hands of the courier or postie.

Before you email us asking on a status update or on the current location of a sent parcel, please check  your emails (& Spam) for tracking details that get sent with every order.  This can either come from Shippit or Acrylic Blanks

Category: Order Issues

Please get in contact with us right away and we’ll do our best to help sort it out. http://acrylicblanks.com.au/support

Category: Order Issues

We prefer emails through our support system, this is the best way to manage responses and lodge support tickets for order mishaps and so forth. Please email us at [email protected] – Alternatively, our phone number for sales is (08) 7477 7109

Shipping and Processing

All cancelled orders are subject to a 5% cancellation fee to cover Administration, Paypal & Credit Card Fees that are all non refundable.

This may not apply if we cannot supply the product for any reason. Our order processing times are clearly advertised and can vary throughout the year depending on demand, please make sure you have adequately allowed enough time.

Our processing and shipping times are estimates only, we cannot be held accountable if the wait exceeds these times for any reason – we will always do our best to meet these times, but it is not always guaranteed.

Please read our Terms and Conditions that are applied to every order – https://acrylicblanks.com.au/terms-and-conditions/

Our Warehouse is located in Gepps Cross, South Australia – details for pickups will be provided on completion of your order. Pickup can be selected at the checkout instead of shipping so that you can pickup from our warehouse.

Yes! Express is an option in the shipping options at the checkout. Orders are prioritized and sent normally same day (If placed before 10am Adelaide time) – Express can take 1-2 days to get to you once sent depending on Australia Posts efficiency to your specific location.

Tracking numbers can be found at the bottom or your completed order page, in your account, or will be sent to you via email once its been picked up by the postie.

To metro areas like Melbourne, yes. Courier post can be more expensive purely for the fact they don’t service a certain area and therefore raise the price to cover the extra effort they go to, to get out there. Express is the only option in which your order processed quicker and shipped out by an express service – generally via Australia Post. All others are standard shipping times, rough guesses of these times are given at the checkout. Please remember these times don’t include processing times which are listed above.

Postage is automatically calculated based on the weight of the items your purchasing as well as your location. If you are in a rural postcode (Deemed by Auspost) Your postage will be higher than that of a metro address.

Please refer to the first answer about processing times, we process orders in order of old to new, no matter the size, so it might take us some time to get to you. Check your order status here – https://acrylicblanks.com.au/check-order-status/

No, this does not account for the above processing time.

Didn’t find the answer you were looking for ?

Problem? – http://acrylicblanks.com.au/support or email us [email protected]

New Sales – [email protected] or give us a call (08) 7477 7109

Our address – U6 10-12 Carsten Road, Gepps Cross, South Australia – Meetings & Walk ins by appointment only, pickup orders welcome (Order online)