Is your acrylic cast acrylic ?
Yes! This allows uses like sublimation etc.
Archives: FAQs
Cancelling of Orders
All cancelled orders are subject to a 5% cancellation fee to cover Administration, Paypal & Credit Card Fees that are all non refundable. This may not apply if we cannot supply the product for any reason. Our order processing times are clearly advertised and can vary throughout the year depending on demand, please make sure … Read more
When will my order ship?
During peak times, order processing times can be extended more than usual. Lead times are displayed on each products page above the add to cart button and in confirmation emails, as they do change through out the year and are different for some products. We appreciate your patience in waiting for your order to be … Read more
Where are you located?
Our Warehouse is located in Gepps Cross, South Australia – details for pickups will be provided on completion of your order. Pickup can be selected at the checkout instead of shipping so that you can pickup from our warehouse.
Do you do custom orders ?
Yes ! Of course, come in and see us (Message us first to setup a meeting) or message us with your requirements – Make sure to check out this page to understand our associated fees and charges and information regarding custom orders.
Do you quantity discounts ?
Yes! Most of our items have quantity discounts enabled for the general quantities that would normally be purchased and is applied automatically.
Do you offer express post?
Yes! Express is an option in the shipping options at the checkout. Orders are prioritized and sent next business day – Express can take 1-2 days to get to you once sent depending on Australia Posts efficiency to your specific location.
Where is my order ?
Sometimes stuff happens that is out of our control, especially when it comes to posties and couriers. Our shipping times are estimates only and don’t account for your location or current delays within the postal network. We can help track your parcel and resolve a missing one, but ultimately can’t be held responsible if your … Read more
My order was marked completed but I didn’t get a tracking number ?
Tracking numbers can be found at the bottom or your completed order page, in your account, or will be sent to you via email once its been picked up by the postie.
Courier Post is more expensive then Auspost, does this mean its faster?
To metro areas like Melbourne, yes. Courier post can be more expensive purely for the fact they don’t service a certain area and therefore raise the price to cover the extra effort they go to, to get out there. Express is the only option in which your order processed quicker and shipped out by an … Read more