My Postage was expensive?
Postage is automatically calculated based on the weight of the items your purchasing as well as your location. If you are in a rural postcode (Deemed by Auspost) Your postage will be higher than that of a metro address.
Archives: FAQs
Can I combine or add to my order ?
Yes, if your order has not been shipped or marked as complete you may still have the opportunity to combine the order with a new one to save on shipping. The process for creating a combined order is – Check order status is still “Processing, Awaiting Cutting or Awaiting Fulfillment” – https://acrylicblanks.com.au/check-order-status/ Place additional order on … Read more
I have a business and would like to become a wholesaler?
Please register yourself here – https://acrylicblanks.com.au/wholesale-registration-page/
I haven’t received my tracking details for my order and it still says processing ?
Please refer to the first answer about processing times, we process orders in order of old to new, no matter the size, so it might take us some time to get to you. Check your order status here – https://acrylicblanks.com.au/check-order-status/
There is something wrong with my order, what do I do?
Please get in contact with us right away and we’ll do our best to help sort it out. Email us at support@acrylicblanks.com.au
Do you have a phone number to ring ?
We prefer emails, this is the best way to manage responses and lodge support tickets for order mishaps and so forth. Please email us at support@acrylicblanks.com.au We will only answer between the hours of 9am – 2:30pm as this is when our admin team is available.
Can I come and look at items in person ?
Sorry, we only have a warehouse and items are packed away, we prefer letting you browse online in comfort rather then walking around our warehouse 🙂
Do you offer pickup?
Yes, pickup is available on checkout, if you are within South Australia, it will appear once you have entered your address. You will receive an email once the order is ready for pickup with detailed pickup instructions.
Shipping says it will take 3-5 days to get to me, is this from when I place the order ?
No, this does not account for the above processing time.