Warranty
Material furnished by suppliers to seller are warranted only to the extent of the original manufacturer’s express warranty to seller. THE FOREGOING WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER WRITTEN, ORAL, OR IMPLIED, INCLUDING ANY WARRANTY OF PERFORMANCE, MERCHANTABILITY, OR FITNESS FOR PURPOSE. Seller will make no allowance for repairs or alterations to the product made by the buyer, unless made with the advance written consent of the seller. The foregoing shall constitute the sole remedy of buyer and the sole liability of the seller.
Processing, Postage & Pickup
The delivery times listed on checkout relate to the delivery only and cannot be used as a definite – only to be used as a guide and we will not be held liable if deliveries are longer than said times. Processing times vary from a day to 20 Business days and we will always do our best to maintain low processing times. Each product is labelled with its processing time, please refer to this for an proper estimation of the processing time for your order. This estimation will vary throughout the year, so be sure to pay attention. Where multiple items have been ordered your order will ship by the item with the highest processing time, please note this when ordering or order these items separately if needed. In the event of a product being listed as “Available on Backorder” we cannot ship other item separately without asking for you to pay the extra in shipping to do so. All delivery times are listed in business days. Business days are weekdays only. The estimated time to receive your order is Processing time + Delivery time. Use this formula to ensure you receive your products in time. Pickups are most welcome from our location, simply select pickup when checking out instead of a shipping option.
Free Shipping
Free shipping applies to orders over the value of $100 and is only valid for areas deemed as “Metro” by Australia Post’s database. We will utilise the cheapest method of shipping to get it to you when this option is selected, it will be either Australia Post, Couriers Please or Fastway. Our selection of carriers is still available if you have a particular preference. Free Shipping does not apply to custom orders unless specified.
Returns & Damage on Arrival
We would never intentionally send our customers a defective product nor send them an incorrect quantity. If this is the case with your order, please calmly contact us via our support portal and we will do our best to find a suitable arrangement that works. We do not accept returns based on the fact you chose the wrong item or did not read the description correctly, we are as accurate as possible in the description, so please read it carefully. If you have any questions, or wish to find out more about your rights as a consumer, please contact us or alternatively, follow this link to view the Australian Consumer Law.
PLEASE ENSURE YOU HAVE PEELED PROTECTIVE FILM OFF PRODUCTS – All Mirror is one sided, do not peel grey (Its what produces the mirror). Masking can be either thin plastic film or paper, all other colours is two sided protection.
Please ensure you open and check the contents of your package within 3 days of receipt, we will not be held accountable for issuing replacements or for paying express postage to replace or resend products outside of this time frame. This applies to broken goods and forgotten goods.
Damaged or missing orders require the following to be sent to us –
Photo of how the order has been delivered in original packaging.
Clear photos showing any damage.
Internal photo of the packaging.
Clear photo of the shipping label on your order / package.
We require this in order to be able to make a damaged order claim on our behalf to the responsible shipping company
Please note where an order has been damaged in transit and is required to be shipped back to us we require you to do this in the orders original packaging.
Damaged returns are required to be shipped back to us via a supplied paid return label and lodged to be shipped before a replacement can be sent. We will determine this on a case by case status.
Where the packaging has been thrown away you may be liable to repackage this at your own cost before a replacement can be shipped out.
Cancellation Policy
All cancelled orders are subject to a 5% cancellation fee to cover Administration, Paypal & Credit Card Fees that are all non refundable.
Orders that have moved passed the “Processing” stage are unable to be cancelled. This is due to your order being cut specifically for you and your order specifications. We cut to order.
If any changes need to be made please contact us promptly so this can be done while your order is still in the “Processing” stage.
This may not apply if we cannot supply the product for any reason. Our order processing times are clearly advertised and can vary throughout the year depending on demand, please make sure you have adequately allowed enough time.
Our processing and shipping times are estimates only, we cannot be held accountable if the wait exceeds these times for any reason – we will always do our best to meet these times, but it is not always guaranteed.
Limitation of Liability
Seller’s liability on any claim of any kind, including negligence, for any loss or damages arising out of, connected with, or resulting from this contract, or from the performance of breach thereof, or from the manufacture, sale, delivery, resale, repair or use of any product covered by or furnished under this contract, shall in no case exceed the price of the product or part thereof which gives rise to the claim. IN NO EVENT SHALL SELLER BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR FOR DAMAGES IN THE NATURE OF PENALTIES.
Indemnification
Buyer agrees to indemnify and hold harmless seller of and from any and all claims or liabilities asserted against seller in connection with the manufacture, sale, delivery, resale or use of any product covered by or furnished under this contract arising in whole or in part out of or by reason of the failure of the buyer, its agents, servants, employees, or customers to follow instructions, warnings or recommendations furnished by seller in connection with such product or by reason of the negligence of buyer, its agents, servants, employees or customers.
Electronic Goods
It is not recommended to leave products unattended powered on for extended periods of time. Remove batteries when not in use.
Points System
Points are awarded for each order placed by the dollar amount spent, maximum discount is 10% off the total of the order. You cannot redeem Points for more than the total amount of your purchase. Points are not redeemable for cash. Points earnt will expire after 3 months if not used. Point system conversion rates are subject to change at our discretion. Acrylic Blanks reserves the right to revoke points or disable the points system at any time. Points are not transferrable.
Materials
Materials from our suppliers can change through out the year, we do our best to maintain consistency on our range, but please check before ordering if you have a specific requirement. Matte Colours vary from both sides being Matte to one side being Gloss and one Matte. Mirrors are only mirror on one side.